SYRetail.co.uk
Terms and Conditions of Sale
We advise you to print
and keep safe a copy of these Terms and Conditions.
4.
Distance Selling Regulations
5.
Damaged,
Defective or Faulty Goods
6.
Unwanted
or Incompatible Goods
8.
Delivery
11. General
12. SYRetail
1.1 Your valued custom is
important to us and we want to satisfy your purchasing requirements. These
Terms and Conditions
of Sale ("the Terms") are important to you and to SYRetail.co.uk
("SYRetail") and should be considered carefully before you place an
order with us.
1.2 These Terms have been
designed to protect your rights as a valued customer, to protect our rights as
a business and
to create an understanding between us.
1.3 The Terms apply to all
transactions carried out on the SYRetail website through our mail order system.
1.4 Please note carefully Section 3, which
refers to our Returns Procedure and Section 4, which details our obligations under the Distance
Selling Regulations.
1.1 If you have any questions relating to the Terms,
please e-mail us direct at mailto:customerservices@SYRetail.co.uk or call our Customer Services team on 0870-9914314. Calls
are charged at national rate. If you have shopped with us before, please quote your email
address on the e-mail. This should be the same email address that you use when
you login to your account.
1.2 For purposes of the Terms
"we", "us", "our" refer to SYRetail and
"you" and "your" refer to you the Customer unless the context clearly
indicates otherwise.
1.3 To contact us go to the ‘Contact’ page and
complete the enquiry form.
2.1 To purchase from us you
must be 18 years or older. You must be resident in the United Kingdom, the
Channel Islands or the Isle of Man. We will also deliver to British Forces Post
Office addresses.
2.2 We are not obliged to supply the goods or services to
you until we have confirmed acceptance of your order. It is only when the goods are
dispatched that we shall be deemed to have
accepted your order, and a contract comes into effect between us.
2.3 Ownership
for the goods transfers when we have been paid in full and delivery has taken
place.
2.4 All products are supplied subject to availability. In
the event that we are unable to supply any product, we will inform you of this as soon as
possible.
2.5 Occasionally a
manufacturer may change the specifications of a product. Should this happen to
a product you have ordered from us we will endeavour to offer you a substitute
product of no less specification and equivalent price. If you are unhappy with
the replacement you can return it by contacting our Returns Team.
2.6
All sizes and dimensions are approximate but
we make every effort to make sure they are as accurate as possible.
2.7
Under the Wireless Telegraphy Act 1967, suppliers of TV receivers
are obliged by law to notify TV Licensing of their customers’ names and
addresses. The same Act applies to personal computers that receive television
programmes.
3.1
We hope that
you will be completely satisfied with your product. However, it may be
necessary to return your product to us in some limited circumstances. Please
ensure that you follow these instructions for returning a product to avoid a delay in processing your
return. Other than as required by law we have no general policy of accepting
returns.
3.2 Returns will not be
accepted unless they have a Returns Authorisation Number (RAN) on the label.
This number can be obtained from Customer services by telephoning 0870-9914314 and a completed RAN form
must be returned with your goods.
3.3 You the Customer are
solely responsible for inspecting the product upon delivery. You must contact
SYRetail should you wish to inform us of damaged, defective or missing goods
and/or delivery discrepancies within 48 hours of your delivery being made.
3.4 When sending a return to
us, you are responsible for the safe carriage of the product back to us (except
where the product is faulty when we will arrange for collection of the product).
We can, however, arrange to have the product collected, which will involve a charge
payable by you. The exact charge for collection will be confirmed to you when
you obtain your Returns Authorisation Number from our Returns Team.
3.5 Any product returned to us
must be returned with all associated items originally sent as part of the
product and in the same packaging. This list (which is not exhaustive) includes
all instruction booklets, manuals, cables, disks and free software.
3.6 Refunds will be processed
within thirty [30] days from the date you tell us of a product return and
refunds will not be issued until the product has been received by us in its
original or delivered state.
3.7 You should return any product to us
via a suitably insured means based on the value of the product. This means that
you may
recover the full value of the goods if the product is lost or damaged. You
should retain any receipt confirming the return. If returned products are lost
we will not be liable for them.
3.8 Prior to agreeing to any return we
reserve the right to inspect the product at your home or premises if we
consider this
necessary.
3.9 To cancel an order prior to its
despatch from our warehouse, please follow our Order Cancellation process.
.
4.1 Under the Distance Selling Regulations you
have the right to cancel your order for any item purchased on our website and claim a full refund. This right does
not apply in the case of software where the seal has been broken. To
cancel your order you must notify us as required in Clause 4.2 within seven [7]
working days following the day of delivery. You must return the product to us
as required by these Terms but if you do not or if you return the product at
our expense we may charge you the reasonable costs of returning a product
except in the case of cancellation of substitute products.
4.2 Should you wish to exercise your rights
under the Distance Selling Regulations your order may only be cancelled in writing, by fax or by
e-mail. Telephone cancellations cannot be accepted
4.3 The goods must be returned in an unused and re-saleable condition.
You are responsible for the cost of safe carriage
back to us. You are strongly advised to arrange for adequate insurance to cover
the product during its return journey.
4.4 The product should be returned within seven
[7] working days from the date we receive your cancellation. If you are unable to return the
product to us within seven [7] working days you must contact us to arrange a
collection, which will be at your cost.
4.5 You may cancel Services in the same way,
within seven [7] days of purchase, unless the services begin sooner.The Distance Selling
Regulations do not apply to financial and insurance services.
4.6 Software can only be returned if the seal on the product is completely intact. The only exception to this is
if the product is faulty or described incorrectly. Should this be the case, please
contact our Returns Team.
5.1 Any
product supplied to you must be used for its intended purpose and not be
subject to abuse or unreasonable usage.
5.2
SYRetail or our authorised agent will repair or replace any product
that has failed in normal usage as long as the product has been used as intended and does
not, on examination, display any signs of misuse.
5.3
Should we attempt to repair the product and find that no inherent
manufacturing fault exists, we will return the product to you and charge you 20% of the
product's selling price to cover the cost of the testing process.
5.4 Should you need to return
a product due to an error on our part we will exchange or refund the product
for you. We will
also refund any reasonable associated carriage costs.
6.1
We are not obliged to accept the return of a product unless covered by
the Distance Selling Regulations as outlined in Section 4 and you have notified us of
cancellation in writing within seven [7] days of delivery, except where the
product is faulty or described incorrectly.
6.2
We are
entitled, subject to our discretion, to accept products that are unopened and
unused subject to the deduction of a
handling and administration fee of 20%. To find out whether this will be
possible, please contact our Returns Team.
6.3
Should we authorise the return of an unwanted or incompatible product,
you are responsible for the cost of safe carriage back to us. Furthermore you
are advised to organise appropriate insurance to cover the return journey.
7.1
Where limited offers are advertised, these products are subject to
availability and are allocated on a strict first come first served basis. When
all the stock of these products has been allocated, no substitute product will
be offered.
7.2
We have selected our products on the basis that they will be used for
domestic use only. If you are planning to use them for business purposes please make
sure that you have appropriate insurance. SYRetail accepts no liability
whatsoever where products are misused or not used in accordance with
instructions.
7.3
The price
you pay is the price displayed on this website at the time we receive your
order apart from the following exception.
While we try and ensure that all prices on our website are accurate, errors may
occur. If we discover an error in the price of goods you have ordered we
will inform you as soon as possible and give you the option of reconfirming your order at the correct price or
cancelling it. If we are unable to contact you we will treat the order as cancelled.
If you cancel and you have already paid for the goods, you will receive a full
refund.
7.4
Payment can
be made by any method specified in our Payment Options section. We will take
all reasonable precautions to keep the
details of your order and payment secure, but, unless we are negligent, we
cannot be held liable for any losses caused as a result of unauthorised
access to information provided by you.
8.1
Delivery charges and availability of each stock item is published for
each product on our web site.
8.2
The maximum delivery charge for any single order is set at £40.00 (exc.
VAT).
8.3
Delivery should take place within thirty-[30] days. We make every
effort to deliver goods within the estimated timescales, however delays are
occasionally inevitable and time for delivery will not be of the essence. We
will endeavour
to keep you informed of any delay to your expected delivery date.
8.4
You are responsible for ensuring that the dimensions of your product(s)
and the delivery destination are suitable for delivery. Should it transpire that a
product will not fit into the delivery address and you subsequently cancel the
order, a restocking and handling fee of 20% will apply. Where delivery has been
attempted, your delivery charge will not be refunded.
8.5
We are unable to tell you, when presented with the dimensions of the
delivery address, whether the product you are ordering will fit into the location.
9.1
You are
responsible for ensuring that any product you purchase from us is designed to
work with your computer system and
operating system. If you are unsure about compatibility with your own computer
system and operating system, please contact our Customer Services team.
Please refer to the manufacturer for the optimum advice. If you order software licences from us you will
also be bound by the terms of the software licence supplied with the software.
9.2 It is your
responsibility to ensure that the software licence you order is compatible with
your system and meets your operating requirements.
9.4
You may not receive a physical paper document but may receive an
electronic formatted document via a secure website or e-mail address.
9.5
On receipt of your licence, you must check the details against your
requirements including ensuring appropriate ownership of the licence.
9.6
All licences
to be returned or queries must be directed to Customer Services otherwise you
may not be able to return it.
10.1 If you are a business or if the goods are
used wholly or in part for business purposes we will not be liable to you for
any business loss including loss of profits (whether direct or indirect),
business data, revenue, goodwill, or incidental, or consequential loss that you
may suffer as a result of the purchase of goods from us. Any other liability
will be limited to the price paid for the goods. We do not exclude our
liability for fraud or for death or personal
injury. For our performance time is not of the essence. Returns are subject
to a 20% handling fee. You will not export any goods purchased from
us in contravention of United States of America export controls.
10.2 If you have a credit account with us payment
is due not more than thirty [30] days after the date of our invoice and we may charge interest
for late payment calculated daily at 4% above Barclays Bank base rate both
before and after judgment.
10.3 Business customers can call us on 0870-9914314 (National call charges
do not apply to calls made from outside the UK) for details of our
Business-to-Business terms.
10.4 Please
be aware that the Distance Selling Regulations do not apply to Business
Customers.
11.1 We will not be liable to
you for any claims, which arise out of the supply of our products to you,
unless we are negligent but we will not be
liable in any event for any consequential loss, except where this is required
by law.
11.2 We will take all reasonable precautions to keep the details of
your order and payment secure, but, unless we are negligent, we are not liable for losses as a result of unauthorised
access to information provided by you. For more information on our Data
Protection Policy please contact our customer services department.
11.3 We
hereby exclude the application of the Contracts (Rights of Third Parties) Act
1999 to each and every contract made under these Terms.
11.4 These
Terms cannot be altered or suspended, permanently or temporarily, without the
written permission of a member of the Board of Directors of SYRetail These conditions are
subject to English law and the jurisdiction of the English courts.
Who
we are: -
SYRetail.co.uk and SYRetail are trading
names operated by S.Y.Electronics Ltd.
S.Y.Electronics
Ltd is a company registered in England and Wales under number 1739408. Our
Contact Centre is located at Unit 7, Worrall Street; Salford Lancashire M5 4TH Our
Registered Office is at the same address.
13.1 For the time being or until it is decided otherwise
by the Directors the company, SYRetail is unable to supply goods to
destinations outside the UK.
13.2 The conditions as laid out in 13.1
notwithstanding, you may place an order with SYRetail if you are not located in
the UK, as long as the goods are for delivery to an address in the UK.
13.3 Business customers may place orders for goods
to be delivered outside the UK. Please refer to paragraphs 10.1 through 10.4
We advise you to print and keep safe a copy of these Terms and Conditions